Disclaimer

Tax Practitioners Board (TPB) Registration

The Total: Accounting, Tax, Finance is a registered tax agent under the Tax Agent Services Act 2009 (Cth).

TPB Registration Number: 26163801

You can verify our registration status and view any conditions on our registration on the TPB Public Register at tpb.gov.au/public-register .

Your Rights and Our Obligations under the Tax Agent Services Act

When you engage a registered tax agent, you have specific rights under the law and we have specific obligations to you. These include obligations under the Code of Professional Conduct, which we are required to uphold at all times. A summary of these rights and obligations is available from the TPB at tpb.gov.au/your-rights .

Matters Required to be Disclosed

Under section 45 of the Tax Agent Services (Code of Professional Conduct) Determination 2024, we are required to proactively inform current and prospective clients of any matter that could significantly influence your decision to engage us. This includes:

• Any conditions imposed on our registration with the TPB;
• Any current or completed investigations by the TPB or other regulatory bodies in the previous five years;
• Any sanctions, restrictions or undertakings applying to our practice;
• Any disqualification, suspension or cancellation history;
• Personal insolvency or relevant criminal convictions of partners or principals in the previous five years.

As at the date of this disclaimer, The Total has no matters required to be disclosed under section 45 of the TPB Code Determination. There are no conditions on our registration, no current or recent TPB investigations or proceedings, and no sanctions, restrictions or undertakings affecting our practice.

You can verify our registration status and view any conditions on our registration on the TPB Public Register at any time. For TPB guidance on this disclosure obligation, see TPB(I) 40/2024: Keeping you informed .

Complaints Process

If you have a concern about the services we have provided, please raise it with us in the first instance by emailing tax@thetotal.au or calling 08 7100 9636. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

If you are not satisfied with our response, you can lodge a complaint about a registered tax practitioner directly with the Tax Practitioners Board at tpb.gov.au/complaints .

General Advice Warning

The information on this website is of a general nature only and has not been prepared having regard to your personal objectives, financial situation or needs. Before acting on any information on this website, you should consider its appropriateness having regard to your own objectives, financial situation and needs, and obtain personalised advice from a qualified professional.

Past performance is not a reliable indicator of future performance. Tax outcomes depend on individual circumstances and current legislation, which may change.

Financial Services Disclosure

Where we provide personal financial product advice, we do so as [Authorised Representative number] of [AFSL Licensee name and number]. A Financial Services Guide (FSG) is available on request and should be reviewed before any financial product advice is acted upon.

Confidentiality & Privacy

We collect and handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Information you provide is used solely for the purpose of providing the services you engage us for, complying with our professional and legal obligations, and contacting you about your engagement. Our Privacy Policy describes our handling of personal information in detail.

Limitation of Liability

Our liability is limited by a scheme approved under Professional Standards Legislation. Information on this website does not constitute legal, financial product or personal taxation advice unless an engagement letter has been issued and accepted by both parties.

Contact for Compliance Matters

For questions about our TPB registration, professional obligations, or this disclaimer:
Email: tax@thetotal.au
Phone: 08 7100 9636
Post: Suite 13, 168 Melbourne Street, North Adelaide SA 5006

Last updated: 29 May 2026